Oncology Patient Concierge & Scheduler

US Oncology Inc.; Chicago Ridge (IL); On-site; USD 25,000 - 29,000; Full time

Job summary

Gynecologic Cancer Institute of Chicago, a division of Affiliated Oncologists, is seeking a Patient Services Coordinator to greet patients, check them in, schedule visits, verify insurance, and handle front-office duties in a fast-paced oncology setting.

Travel to Downers Grove and Burr Ridge is required and you will support billing, data entry, and patient communications while ensuring HIPAA compliance and high-quality patient service.

Qualifications

• High school diploma or equivalent required.
• At least 18 months front medical office receptionist experience with insurance forms and scheduling software.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• Must complete required e-learning courses within 90 days of occupying position.
• Demonstrates adaptability and commitment to quality.
• Bilingual preferred.

Responsibilities

• Greets patients and visitors in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered in the system in an accurate and timely manner.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned. May type memos and forms.

Skills

Front desk experience

Customer service

MS Office

Adaptability

Multitasking

Bilingual

Education

High school diploma or equivalent

Tools

Scheduling software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Gynecologic Cancer Institute of Chicago, a division of Affiliated Oncologists, is seeking a Patient Services Coordinator to greet patients, check them in, schedule visits, verify insurance, and handle front-office duties in a fast-paced oncology setting.

Travel to Downers Grove and Burr Ridge is required and you will support billing, data entry, and patient communications while ensuring HIPAA compliance and high-quality patient service.