Oncology Clinic Scheduler & Patient Experience Specialist

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks an administrative professional to manage floor-side tasks, scheduling and coordinating oncology appointments in line with guidelines. You will liaise with patients, families, providers and leadership while delivering exemplary customer service in a busy clinic setting.

Responsibilities include triaging requests, maintaining PHI confidentiality, using Epic and Outlook, and supporting a high-volume scheduling workflow with accuracy and compassion.

Qualifications

• Excellent verbal and written communication.
• Experience in a customer service setting.
• Ability to multi-task in a fast-paced environment.
• Knowledge of HIPAA regulations and PHI confidentiality.

Responsibilities

• Schedule complex appointment sets across oncology disciplines.
• Liaise among patients, families, providers, and leadership.
• Triage phone calls and check-in/check-out workflows with accuracy.
• Maintain confidentiality of PHI and ensure HIPAA compliance.
• Use Epic, RTLS and Outlook to support scheduling and patient flow.

Skills

Communication skills

Customer service

Teamwork

Organization

Multitasking

Problem solving

Adaptability

Education

High school diploma

Bachelor’s degree preferred

Tools

Epic

RTLS

Outlook

Job description

Dana-Farber Cancer Institute in Boston seeks an administrative professional to manage floor-side tasks, scheduling and coordinating oncology appointments in line with guidelines. You will liaise with patients, families, providers and leadership while delivering exemplary customer service in a busy clinic setting.

Responsibilities include triaging requests, maintaining PHI confidentiality, using Epic and Outlook, and supporting a high-volume scheduling workflow with accuracy and compassion.