Clinical Scheduling Specialist I: Patient Care & Access

Dana-Farber Cancer Institute; Boston (MA); Hybrid; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a Scheduling Clerk responsible for patient scheduling across complex appointments, delivering excellent service. You will collect clinical information, coordinate with physicians and staff, and support patient flow according to scheduling guidelines.

The role prefers a bachelor’s degree in health administration and up to 1 year of healthcare or customer service experience, with strong communication and organizational skills required to ensure

Qualifications

• Ability to multi-task and function as an integral member of the team.
• Excellent verbal and written communication skills required.
• Excellent computer, customer service, problem solving, and organizational skills required.

Responsibilities

• Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients.
• Obtains detailed clinical information face-to-face, by telephone or electronically.
• May provide basic information regarding the need for insurance referral(s).
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
• Performs independent patient and outside provider call triaging and assists in directing patient flow.
• Serves as a liaison between patient/family/provider.
• Resolves issues directly or ensures appropriate management of call by others.
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials.
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.
• Participates in training for new hires.
• Prepares, open, and close provider schedules and handles daily schedule changes.
• Conduct slide submission as needed.
• Other duties and responsibilities as assigned

Skills

Multitasking

Customer service

Verbal communication

Written communication

Problem solving

Organizational skills

Education

Bachelor's degree preferred

Job description

Dana-Farber Cancer Institute in Boston seeks a Scheduling Clerk responsible for patient scheduling across complex appointments, delivering excellent service. You will collect clinical information, coordinate with physicians and staff, and support patient flow according to scheduling guidelines.

The role prefers a bachelor’s degree in health administration and up to 1 year of healthcare or customer service experience, with strong communication and organizational skills required to ensure