Oncology Clinic Scheduler & Patient Experience Specialist

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a scheduling-focused administrative professional to coordinate complex oncology appointments, triage patient requests with care, and support a high-volume clinic floor. You will liaise with patients, families, providers, and leadership while preserving PHI confidentiality and delivering superior service.

This role requires strong communication, multitasking, and teamwork within a fast-paced, patient-centered environment.

Qualifications

• Bachelor’s degree preferred.
• Experience in a customer service setting preferred.
• Proficiency with technology and complex computer systems required.

Responsibilities

• Schedule complex appointment sets across oncology disciplines in accordance with guidelines.
• Monitor scheduling reports to optimize resource utilization and maintain accuracy.
• Deliver outstanding customer service to internal and external customers.

Skills

Verbal & written comms

Customer service

Multitasking

Team collaboration

Organizational skills

Education

Bachelor’s degree preferred

Tools

Epic

RTLS

Outlook

Job description

Dana-Farber Cancer Institute in Boston seeks a scheduling-focused administrative professional to coordinate complex oncology appointments, triage patient requests with care, and support a high-volume clinic floor. You will liaise with patients, families, providers, and leadership while preserving PHI confidentiality and delivering superior service.

This role requires strong communication, multitasking, and teamwork within a fast-paced, patient-centered environment.