Oncology Clinic Scheduler & Patient Experience Lead

Dana-Farber Cancer Institute; Massachusetts; Hybrid; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA seeks an administrative professional to manage clinic-floor tasks, including scheduling appointments, triaging requests, and coordinating with patients, families, providers, and leadership. The role emphasizes confidentiality and exceptional customer service in a busy oncology setting.

Located on-site at our Boston campus, this position supports seamless patient flow, check-in/out processes, and collaboration across departments while ensuring compliance

Qualifications

• High school diploma; bachelor’s degree preferred.
• Experience in a customer service setting preferred.
• Proficiency in technology and complex computer systems required.

Responsibilities

• Appointment Scheduling: schedules complex appointment sets across oncology disciplines per guidelines.
• Patient Experience: delivers outstanding customer service and responds to needs of internal/external customers.
• Communication and Collaboration: communicates with leadership and across teams; triages calls and coordinating complex schedules.
• Emergency Response: recognizes emergencies and responds using SOPs.
• Regulatory Compliance and Quality Improvement: adheres to policies; participates in quality improvement projects.
• Information Technology: maintains competency in Epic, RTLS, and Outlook; supports system upgrades.

Skills

Verbal & written communication

Computer literacy

Customer service

Team player

Multitasking

Problem solving

Flexibility

Adaptability

Education

High school diploma

Bachelor’s degree preferred

Tools

Epic

RTLS

Outlook

iPads

Job description

Dana-Farber Cancer Institute in Boston, MA seeks an administrative professional to manage clinic-floor tasks, including scheduling appointments, triaging requests, and coordinating with patients, families, providers, and leadership. The role emphasizes confidentiality and exceptional customer service in a busy oncology setting.

Located on-site at our Boston campus, this position supports seamless patient flow, check-in/out processes, and collaboration across departments while ensuring compliance