Oncology Clinic Scheduler & Patient Experience Specialist

Dana-Farber Cancer Institute; Massachusetts; On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute seeks an on-site Clinic Scheduler to manage complex oncology appointment sets and triage requests on a busy clinic floor. You will liaise with patients, families, providers, and leadership while upholding HIPAA and privacy standards.

The role emphasizes exceptional customer service and the coordination of multi-discipline schedules. Located in Boston, MA, the institute values inclusive care and collaboration across Harvard-affiliated hospitals.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Experience in customer service and healthcare setting is preferred.
• Proficiency with medical scheduling systems and general IT tools.

Responsibilities

• Schedule complex oncology appointment sets in accordance with guidelines.
• Deliver exceptional patient customer service and manage high-volume scheduling.
• Communicate effectively with patients, families, providers, and leadership across teams.

Skills

Communication skills

Customer service

Multi-tasking

Teamwork

Problem solving

Technical literacy

Education

High school diploma

Bachelor's degree preferred

Tools

Epic

RTLS

Outlook

Job description

Dana-Farber Cancer Institute seeks an on-site Clinic Scheduler to manage complex oncology appointment sets and triage requests on a busy clinic floor. You will liaise with patients, families, providers, and leadership while upholding HIPAA and privacy standards.

The role emphasizes exceptional customer service and the coordination of multi-discipline schedules. Located in Boston, MA, the institute values inclusive care and collaboration across Harvard-affiliated hospitals.