Clinic Scheduling & Patient Experience Specialist

Dana-Farber Cancer Institute; Boston, Northern (MA, KY); Hybrid; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks an administrative on-clinic scheduler to support oncology patients. You will schedule complex appointments, triage requests, and liaise with patients, families, providers, and leadership while maintaining PHI confidentiality.

The role emphasizes superior customer service, teamwork, and multitasking in a fast-paced clinic setting. Proficiency with Epic and Outlook, dedication to quality care, and adaptability to evolving priorities are essential as you

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in a customer service setting is desirable.
• Proficiency with computer systems and medical software required.

Responsibilities

• Schedules complex appointment sets across disciplines for oncology patients.
• Delivers outstanding customer service to internal and external customers.
• Communicates across leadership levels and with varied audiences.
• Triages calls, checks in/out, and coordinates complex schedules.
• Complies with HIPAA and regulatory requirements; supports quality programs.
• Utilizes Epic/Outlook and related IT systems for daily tasks.

Skills

Communication skills

Computer literacy

Customer service

Multitasking

Problem solving

Adaptability

Team player

Education

High school diploma

Bachelor's degree preferred

Tools

Epic

Outlook

RTLS

Job description

Dana-Farber Cancer Institute in Boston seeks an administrative on-clinic scheduler to support oncology patients. You will schedule complex appointments, triage requests, and liaise with patients, families, providers, and leadership while maintaining PHI confidentiality.

The role emphasizes superior customer service, teamwork, and multitasking in a fast-paced clinic setting. Proficiency with Epic and Outlook, dedication to quality care, and adaptability to evolving priorities are essential as you