Oncology Clinic Scheduler & Patient Experience

Dana-Farber Cancer Institute, Inc.; Newton (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Massachusetts seeks an experienced scheduling and patient service professional to coordinate complex oncology appointments, manage check-in/out, and safeguard PHI. You will support a multi-disciplinary team, provide outstanding service, de-escalate issues, and collaborate across departments while ensuring regulatory compliance and system usability.

This role emphasizes adaptability, rapid learning, and contributing to quality improvement in a fast-paced healthcare

Qualifications

• Excellent verbal and written communication skills.
• Working knowledge of computers and technology.
• Excellent customer service.
• Ability to function as an integral member of the team.
• Strong organizational skills with the ability to multi-task.
• Strong problem solving and critical thinking skills.
• Demonstrated flexibility and ability to take on additional responsibilities as situations require.
• Ability to adapt to ever-changing environment.

Responsibilities

• Accurately schedules complex appointment sets across disciplines for oncology patients.
• Monitors scheduling reports to ensure accuracy and optimize resource utilization.
• Maintains confidentiality of Protected Health Information (PHI).
• Participates in training new team members as requested.
• Delivers outstanding customer service to internal and external customers.
• Responds promptly to needs of internal and external customers.
• De-escalates patient grievances and maintains customer service standards.
• Communicates across leadership levels and with varying audiences.
• Triages calls, checks in/out, and coordinates complex schedules.
• Works effectively as a team member and across functional teams.
• Fosters a sense of shared responsibility among the team.
• Recognizes emergencies and responds using SOPs.
• Ensures compliance with policies and Joint Commission accreditation readiness.
• Maintains competency in Epic, RTLS, and Outlook; participates in system upgrades.

Skills

Verbal and written communication

Computers and technology

Excellent customer service

Team player

Organizational skills

Problem solving

Flexibility

Adaptability

Education

High school diploma

Bachelor's degree preferred

Tools

Epic

RTLS

Outlook

Job description

Dana-Farber Cancer Institute in Massachusetts seeks an experienced scheduling and patient service professional to coordinate complex oncology appointments, manage check-in/out, and safeguard PHI. You will support a multi-disciplinary team, provide outstanding service, de-escalate issues, and collaborate across departments while ensuring regulatory compliance and system usability.

This role emphasizes adaptability, rapid learning, and contributing to quality improvement in a fast-paced healthcare