Senior Clinical Scheduling Specialist

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 51,000 - 58,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a Clinical Scheduling Specialist I to manage patient appointments across multiple care providers. You will gather clinical information, coordinate with physicians and staff, and ensure accurate scheduling aligned with established guidelines.

This role emphasizes high-quality customer service, collaboration with a multidisciplinary team, and participation in training and process improvements to support patient care and throughput.

Qualifications

• Bachelor’s degree in health administration or related field required or preferred.
• 12–18 months of experience as Clinical Scheduling Specialist I.
• Experience with scheduling systems and provider communications.

Responsibilities

• Schedule appointments for existing patients per department guidelines.
• Obtain detailed clinical information face-to-face, by phone or electronically.
• Act as liaison between patient, family, and providers.

Skills

Problem solving

Resource identification

Disease center scheduling

Education

Bachelor's degree in health administration or related field

12-18 months experience as Clinical Scheduling Specialist I

Job description

Dana-Farber Cancer Institute in Boston is seeking a Clinical Scheduling Specialist I to manage patient appointments across multiple care providers. You will gather clinical information, coordinate with physicians and staff, and ensure accurate scheduling aligned with established guidelines.

This role emphasizes high-quality customer service, collaboration with a multidisciplinary team, and participation in training and process improvements to support patient care and throughput.