Clinical Scheduling & Care Liaison

Dana-Farber Cancer Institute, Inc.; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute, Inc. in Boston, MA seeks an appointment scheduling professional to manage established patient appointments, communicate with patients, families, physicians, and staff, and support care pathways.

The role collaborates with a clinical practitioner group to ensure accurate information collection, insurance referral guidance, and smooth patient flow while maintaining strict scheduling guidelines and regulatory awareness.

Qualifications

• Bachelor’s degree in health administration or related field preferred.
• Up to 1 year healthcare or customer service experience preferred.
• Ability to work with clinical teams and patients.

Responsibilities

• Schedule patient appointments across one or multiple providers per guidelines.
• Gather detailed clinical information face-to-face, by phone, or electronically.
• Provide basic information on insurance referrals when needed.
• Direct patient flow and triage; liaise between patient, family and providers.
• Prepare, open, and close provider schedules; handle daily changes.
• Assist in training new hires and support unit duties.
• Recognize emergencies and respond per SOPs.
• Support scheduling for complex research protocols and trials.

Skills

Multi-tasking

Communication skills

Customer service

Computer literacy

Education

Bachelor’s degree in health administration

Tools

Scheduling systems

Job description

Dana-Farber Cancer Institute, Inc. in Boston, MA seeks an appointment scheduling professional to manage established patient appointments, communicate with patients, families, physicians, and staff, and support care pathways.

The role collaborates with a clinical practitioner group to ensure accurate information collection, insurance referral guidance, and smooth patient flow while maintaining strict scheduling guidelines and regulatory awareness.