Pediatric Oncology Clinic Scheduler & Patient Experience Lead

Dana-Farber Cancer Institute, Inc.; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA, seeks a Scheduling Clerk responsible for on-the-floor administrative tasks, appointment scheduling across disciplines, and coordinating with patients, families, providers, and leadership. You will manage high-volume scheduling, ensure privacy of PHI, and support patient experience with outstanding service while adapting to a fast-paced clinic environment.

Qualifications include a Bachelor's degree preferred and strong tech proficiency; Epic, RTLS, and

Qualifications

• Bachelor’s degree preferred or equivalent experience in a customer service setting.
• Proficiency with technology and complex computer systems is required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Schedules complex appointment sets across disciplines for oncology patients per guidelines.
• Monitors scheduling reports to optimize resource utilization and ensure accuracy.
• Maintains confidentiality of Protected Health Information (PHI) and adheres to HIPAA regulations.

Skills

Communication skills

Customer service

Multi-tasking

Team player

Education

Bachelor's degree preferred

Tools

Epic

RTLS

Outlook

Job description

Dana-Farber Cancer Institute in Boston, MA, seeks a Scheduling Clerk responsible for on-the-floor administrative tasks, appointment scheduling across disciplines, and coordinating with patients, families, providers, and leadership. You will manage high-volume scheduling, ensure privacy of PHI, and support patient experience with outstanding service while adapting to a fast-paced clinic environment.

Qualifications include a Bachelor's degree preferred and strong tech proficiency; Epic, RTLS, and