Oncology Clinic Scheduler & Patient Experience

Dana-Farber Cancer Institute, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks an administrative professional to support clinic floor operations, schedule oncology appointments, and triage patient and provider requests with exemplary customer service.

Reporting to the Practice Manager, you will collaborate with patients, families and care teams, protect PHI, and participate in compliance and quality improvement in a high-volume setting. You will adapt to changing priorities in a fast-paced environment.

Qualifications

• High school diploma, bachelor’s degree preferred.
• Experience in a customer service setting.
• Proficiency with technology and complex computer systems.

Responsibilities

• Schedules complex oncology appointments across disciplines.
• Delivers outstanding customer service to internal and external customers.
• Communicates across leadership levels and with diverse audiences.

Skills

Excellent communication

Customer service

Team coordination

Organization

Problem solving

Adaptability

Education

High school diploma

Bachelor's degree preferred

Tools

Epic

RTLS

Outlook

Job description

Dana-Farber Cancer Institute in Boston seeks an administrative professional to support clinic floor operations, schedule oncology appointments, and triage patient and provider requests with exemplary customer service.

Reporting to the Practice Manager, you will collaborate with patients, families and care teams, protect PHI, and participate in compliance and quality improvement in a high-volume setting. You will adapt to changing priorities in a fast-paced environment.