Care-Centric Scheduling Specialist in Cancer Care

MFS Investments; Brookline (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute, located in Boston, seeks an experienced scheduling coordinator to manage patient appointments across a clinical practitioner group. You will collect clinical details, handle call inquiries, and support patient flow while upholding Dana-Farber’s customer service standards.

The role emphasizes multitasking, accurate data entry, and collaboration with physicians, nurses, and staff to ensure seamless patient care and scheduling integrity across complex protocols.

Qualifications

• Bachelor’s degree in health administration or related field.
• Up to 1 year of healthcare or customer service experience preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Schedule appointments for a range of care providers according to guidelines.
• Obtain detailed clinical information face-to-face, by phone or electronically.
• Provide basic information regarding insurance referrals as needed.
• Triages calls and directs patient flow to appropriate care pathways.

Skills

Multi-tasking

Communication skills

Customer service

Problem solving

Organizational skills

Education

Bachelor’s degree in health administration or related field

Job description

Dana-Farber Cancer Institute, located in Boston, seeks an experienced scheduling coordinator to manage patient appointments across a clinical practitioner group. You will collect clinical details, handle call inquiries, and support patient flow while upholding Dana-Farber’s customer service standards.

The role emphasizes multitasking, accurate data entry, and collaboration with physicians, nurses, and staff to ensure seamless patient care and scheduling integrity across complex protocols.