Pediatric Oncology Clinic Scheduler & Care Liaison

Dana-Farber Cancer Institute, Inc.; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking an Office Scheduler to manage complex oncology appointment scheduling on a fast-paced clinic floor. You will liaise with patients, families, providers, and leadership, delivering exemplary customer service while triaging requests.

You will use Epic and other systems, maintain PHI confidentiality, and support training of new staff. This role requires strong communication, multitasking, and adaptability in a dynamic healthcare environment.

Qualifications

• Bachelor’s degree preferred.
• Experience in customer service setting preferred.
• Proficiency in technology and complex computer systems required.

Responsibilities

• Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines.
• Monitors scheduling reports to ensure accuracy in patient scheduling and resource utilization.
• Maintains confidentiality of Protected Health Information (PHI).
• Participates in training new team members as requested.

Skills

Verbal communication

Written communication

Customer service

Team player

Multitasking

Problem solving

Adaptability

Education

Bachelor’s degree preferred

Tools

Epic system

Outlook

RTLS

Job description

Dana-Farber Cancer Institute in Boston is seeking an Office Scheduler to manage complex oncology appointment scheduling on a fast-paced clinic floor. You will liaise with patients, families, providers, and leadership, delivering exemplary customer service while triaging requests.

You will use Epic and other systems, maintain PHI confidentiality, and support training of new staff. This role requires strong communication, multitasking, and adaptability in a dynamic healthcare environment.