Oncology Clinic Receptionist & Care Coordination

Yale New Haven Health Services Corp.; Trumbull (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Yale New Haven Health Services Corp. seeks a telephone receptionist to be the first point of contact for an ambulatory oncology network practice site. You will handle inbound calls, route messages, and support scheduling with clinicians and staff.

Responsibilities include using the Epic system for encounters, triaging urgent calls, and maintaining accurate messages and contacts. A high school diploma with secretarial training plus 1–2 years of public-facing experience is preferred.

Qualifications

• High school graduation with secretarial training or equivalent.
• 1–2 years’ secretarial or public-facing experience preferred.
• Strong typing, data entry, and computer skills; excellent communication abilities.

Responsibilities

• Answer and route inbound calls promptly according to script and triage guidelines.
• Document messages accurately and initiate appropriate routing to clinicians or staff.
• Manage telephone system operations, including paging and transfers; escalate technical issues.
• Coordinate with clinical staff for appointment scheduling and information requests.
• Maintain up-to-date contact lists and respond to general information inquiries.

Skills

Typing and data entry

Excellent communication

Computer skills

Education

High school diploma

Secretarial training

Tools

Epic

Job description

Yale New Haven Health Services Corp. seeks a telephone receptionist to be the first point of contact for an ambulatory oncology network practice site. You will handle inbound calls, route messages, and support scheduling with clinicians and staff.

Responsibilities include using the Epic system for encounters, triaging urgent calls, and maintaining accurate messages and contacts. A high school diploma with secretarial training plus 1–2 years of public-facing experience is preferred.