Patient Services Clerk & Unit Receptionist

Yale New Haven Health; New Haven (CT); On-site; USD 25,000 - 49,000; Full time

Job summary

Yale New Haven Health in New Haven, CT is seeking a friendly receptionist and unit clerk to support a busy department. Under general supervision, you will greet patients, manage calls, schedule appointments, and handle routine clerical tasks.

Qualifications include a minimum high school diploma and 1–2 years of administrative experience in healthcare. The role emphasizes professional communication, patient respect, and accurate record-keeping in a fast-paced hospital environment.

Qualifications

• High School diploma or GED required.
• 1–2 years administrative clerical experience in patient care preferred.
• Experience with internal YNHHS roles or prior computer usage preferred.

Responsibilities

• Act as receptionist greeting patients and visitors.
• Perform unit clerical tasks: mail, messages, record-keeping, typing, filing.
• Schedule patient appointments with clinical staff.
• Maintain professional communications with patients and staff.
• Keep clerical areas clean, safe, and organized.
• Respect patients' rights per institutional policy.
• Assist with supplies, inventory, and errands.
• Respond effectively in emergencies as directed.
• Seek information or assistance as needed from leadership.

Skills

Reception duties

Customer service

Administrative support

Computer usage

Education

High School Diploma / GED

Job description

Yale New Haven Health in New Haven, CT is seeking a friendly receptionist and unit clerk to support a busy department. Under general supervision, you will greet patients, manage calls, schedule appointments, and handle routine clerical tasks.

Qualifications include a minimum high school diploma and 1–2 years of administrative experience in healthcare. The role emphasizes professional communication, patient respect, and accurate record-keeping in a fast-paced hospital environment.