Care Unit Clerk & Patient Services Advocate

Yale New Haven Health; New Haven (CT); On-site; USD 25,000 - 49,000; Full time

Job summary

Yale New Haven Health is seeking a unit clerk/receptionist to support patient flow in the department. Under general supervision, you will greet patients, manage the appointment calendar, handle messages and filing, and coordinate with clinical staff to schedule visits.

The role requires accuracy, patient-centered service, and teamwork; prior computer usage is preferred. This is an on-site position at New Haven, CT, collaborating with physicians and office staff.

Qualifications

• Minimum High School Diploma or GED is required.
• 1–2 years administrative clerical experience in a patient care environment preferred.
• Prior computer usage strongly preferred.

Responsibilities

• Acts as receptionist, greeting and interacting with patients, visitors and others.
• Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
• Handles patient appointment system. Schedules patient appointments in coordination with the clinical staff.
• Interacts with all others in a manner consistent with excellent hospital public relations.
• Maintains safe, clean, and organized environment in all clerical areas.
• Respects patients' rights at all times identified within the institution.
• Assists in maintaining supplies at appropriate inventory levels.
• Performs efficiently in emergency situations as directed.
• Appropriately seeks information or assistance from administrator, or other resource people.

Skills

Reception duties

Unit clerical tasks

Appointment scheduling

Education

High School Diploma or GED

Job description

Yale New Haven Health is seeking a unit clerk/receptionist to support patient flow in the department. Under general supervision, you will greet patients, manage the appointment calendar, handle messages and filing, and coordinate with clinical staff to schedule visits.

The role requires accuracy, patient-centered service, and teamwork; prior computer usage is preferred. This is an on-site position at New Haven, CT, collaborating with physicians and office staff.