Healthcare Front Desk Specialist — Patient Scheduling & Experience

Yale Corporation; New Haven (CT); On-site; USD 32,000 - 46,000; Full time

Job summary

Yale Medicine Administration’s Clinical Receptionist 2 position supports Yale New Haven clinics by delivering a positive patient experience at the front desk and assisting with scheduling, registration, and information services. This role involves cross-coverage across clinical areas and direct interaction with patients and providers.

The ideal candidate has strong customer service and organizational skills, is proficient with electronic medical records such as EPIC, and understands confidential

Qualifications

• Four years of related work experience, with two years in the same job family
• High school education or higher is required
• Ability to handle confidential patient information per HIPAA

Responsibilities

• Answer calls and assess urgency; direct to physician or nurse as needed
• Provide information on policies, procedures, and services; assist with forms
• Build and modify monthly provider schedules
• Schedule patient appointments and manage conflicts
• Greet patients and verify insurance and referrals
• Book diagnostic tests and specialized appointments
• Coordinate surgical scheduling and related paperwork
• Maintain filing systems and desk coverage

Skills

Customer service excellence

Verbal and interpersonal skills

Organizational skills

Telephone professionalism

HIPAA confidentiality awareness

Education

High school diploma or equivalent; associate degree optional

Tools

EPIC

MS Excel

Job description

Yale Medicine Administration’s Clinical Receptionist 2 position supports Yale New Haven clinics by delivering a positive patient experience at the front desk and assisting with scheduling, registration, and information services. This role involves cross-coverage across clinical areas and direct interaction with patients and providers.

The ideal candidate has strong customer service and organizational skills, is proficient with electronic medical records such as EPIC, and understands confidential