On-Site Clinical Receptionist - Scheduling & Patient Support

Yale Corporation; New Haven (CT); On-site; USD 32,000 - 46,000; Full time

Job summary

Yale Health in New Haven is seeking a Clinical Receptionist to join the Acute Care team. You will answer calls, greet patients, schedule appointments in Epic, and support multiple clinical areas as needed.

Ideal candidates have strong communication, excellent organization, and the ability to handle high call volumes in a fast-paced environment. Some scheduling and billing tasks are required, with occasional non-standard hours.

Qualifications

• Outstanding interpersonal, communication and customer service skills.
• Excellent critical thinking and independent judgment.
• Proven active listening and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Proven attendance, punctuality and reliability.

Responsibilities

• Answers telephone calls and directs caller to appropriate staff.
• Provides information on policies, procedures and services; assists with forms.
• Builds provider master schedules and clinic calendars; updates as needed.
• Schedules patient appointments and resolves conflicts; notifies patients of changes.
• Verifies patient information, insurance and initiates billing processes.
• Schedules diagnostic tests and procedures and coordinates related paperwork.

Skills

Interpersonal skills

Communication

Customer service

Critical thinking

Active listening

Education

High school diploma

Associate degree

Tools

Epic

MyChart

Job description

Yale Health in New Haven is seeking a Clinical Receptionist to join the Acute Care team. You will answer calls, greet patients, schedule appointments in Epic, and support multiple clinical areas as needed.

Ideal candidates have strong communication, excellent organization, and the ability to handle high call volumes in a fast-paced environment. Some scheduling and billing tasks are required, with occasional non-standard hours.