Oncology Case Manager: Strategic Account Partner

Caris Life Sciences; Michigan; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Caris Life Sciences is seeking an Oncology Case Manager to nurture and expand relationships with existing customers across a territory. You will oversee end‑to‑end account management, ensure a high‑quality customer experience from order initiation to delivery of reports, and leverage your industry experience to drive growth.

The role requires at least three years in pharma, medical devices, or diagnostics, with proven success in account management, retention, and organic growth.

Qualifications

• Minimum of three years of account management or customer‑facing experience.
• Strong problem‑solving and decision‑making skills.
• Excellent written and verbal communication skills.
• Strong organizational, interpersonal, and collaboration skills.

Responsibilities

• Partner with internal and external stakeholders to deliver exceptional customer support and satisfaction.
• Execute customer retention strategies to maintain and grow existing accounts.
• Build and maintain value‑based relationships with current customers, driving increased utilization of products and services.
• Maintain CRM records with accurate customer interactions, updates, and value‑based activities.
• Develop knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
• Maintain open communication with key stakeholders at assigned accounts and escalate issues affecting satisfaction.
• Submit required reports and documentation accurately and on time.
• Meet or exceed assigned performance goals.
• Support meetings, conferences, and trade shows as needed.
• Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy.

Skills

Problem‑solving

Communication (written)

Communication (verbal)

Organizational skills

Interpersonal skills

Collaboration skills

Driver’s license

Education

Bachelor’s degree

Job description

Caris Life Sciences is seeking an Oncology Case Manager to nurture and expand relationships with existing customers across a territory. You will oversee end‑to‑end account management, ensure a high‑quality customer experience from order initiation to delivery of reports, and leverage your industry experience to drive growth.

The role requires at least three years in pharma, medical devices, or diagnostics, with proven success in account management, retention, and organic growth.