Oncology Case Manager — Strategic Accounts & Growth

Caris Life Sciences; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Caris Life Sciences is seeking an Oncology Case Manager in the United States to manage and grow relationships with existing customers within an assigned territory. You will oversee end-to-end account management from order initiation to lab report delivery, ensuring a high-quality customer experience.

The ideal candidate has at least three years of account management or customer-facing experience in pharma, medical devices, or diagnostics, with strong communication and organizational skills.

Qualifications

• Bachelor’s degree required.
• Minimum of three years of account management or customer-facing experience.
• Strong problem-solving and decision-making skills.
• Understanding of clinic-based business practices.
• Ability to learn proprietary software.
• Excellent written and verbal communication skills.
• Strong organizational, interpersonal, and collaboration skills.
• Valid driver’s license and reliable transportation.
• Successful completion of pre-employment requirements.

Responsibilities

• Partner with stakeholders to deliver exceptional customer support and satisfaction.
• Execute customer retention strategies to grow existing accounts.
• Build and maintain value-based relationships to increase utilization of products and services.
• Document customer interactions, updates, and value-based activities in the CRM.
• Develop knowledge of products, services, platforms, and reimbursement processes.
• Maintain communication with stakeholders and leadership on customer feedback and opportunities.
• Meet or exceed assigned performance goals.
• Support meetings, conferences, and trade shows as needed.
• Assist physicians with ordering and interpretation of the CMI platform, including PHI access.
• Maintain a primary focus on case management.

Skills

Account management

Customer relationships

Communication

Problem solving

Organizational skills

Driver's license

Pre-employment

Proprietary software

Education

Bachelor’s degree

Job description

Caris Life Sciences is seeking an Oncology Case Manager in the United States to manage and grow relationships with existing customers within an assigned territory. You will oversee end-to-end account management from order initiation to lab report delivery, ensuring a high-quality customer experience.

The ideal candidate has at least three years of account management or customer-facing experience in pharma, medical devices, or diagnostics, with strong communication and organizational skills.