Oncology Case Manager | Patient-Cocused Account Leader

Caris MPI, Inc.; Illinois; On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid time off

401k match

Job summary

Caris Life Sciences is seeking an Oncology Case Manager to manage end-to-end customer relationships in the assigned territory. The role focuses on order initiation through delivery of laboratory reports, with a strong emphasis on retention and growth of existing accounts.

The ideal candidate has at least three years in account management or customer-facing roles, excellent communication, and the ability to learn proprietary software. Travel and flexibility are required.

Qualifications

• Bachelor’s degree required.
• Minimum of three years of account management or customer-facing experience.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to learn proprietary software.
• Valid driver’s license and reliable transportation.
• Experience in pharma, medical device, or diagnostics is preferred.

Responsibilities

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
• Execute customer retention strategies to maintain and grow existing accounts.
• Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
• Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
• Accurately document customer interactions, updates, and value-based activities in the CRM.
• Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
• Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
• Maintain assigned company equipment and assets.
• Submit required reports and documentation accurately and on time.
• Meet or exceed assigned performance goals.
• Support meetings, conferences, and trade shows as needed.
• Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
• Maintain a primary focus on case management.

Skills

Account management

Customer-facing

Communication

Problem-solving

Organizational skills

Collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

Caris Life Sciences is seeking an Oncology Case Manager to manage end-to-end customer relationships in the assigned territory. The role focuses on order initiation through delivery of laboratory reports, with a strong emphasis on retention and growth of existing accounts.

The ideal candidate has at least three years in account management or customer-facing roles, excellent communication, and the ability to learn proprietary software. Travel and flexibility are required.