Oncology Access & Reimbursement Navigator

GlaxoSmithKline; United States; On-site; USD 152,000 - 254,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

Health insurance

Job summary

GlaxoSmithKline is seeking a Patient Access Manager to serve as the field-based SPOC guiding providers and patients through coverage, reimbursement, and support across the Oncology portfolio. You will facilitate enrollment, educate on cost-sharing, and coordinate with pharmacy and back-office teams to resolve access barriers.

The role requires travel up to 20% and a relevant clinical or business credential, with a strong emphasis on compliant data handling and payer interactions.

Qualifications

• Bachelor's degree required.
• 3+ years in field reimbursement, hub case management, patient experience programs or related areas.
• Ability to travel up to 20%, including overnights.
• Valid driver's license.
• Preferred: oncology patient navigation and payer experience.
• Advanced degree such as MBA/MPH/PharmD preferred.
• Active RN license and BSN preferred.

Responsibilities

• Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care, including benefit discussions, product and disease-state per the PI, and program-specific resources.
• Conduct welcome calls and ongoing journey touchpoints, speaking to the end-to-end patient experience within program specifics and using approved call guides, FAQs, and the Prescribing Information.
• Support patient enrolment in GSK services, including PAP, and guide patients and offices through enrolment requirements, missing information, and consent capture.
• Provide program-specific treatment education via approved call guides, offering the ISI and PI whenever product education is delivered.
• Educate patients on coverage outcomes, cost-sharing, and financial assistance options, including publicly available information on alternate coverage and independent foundations within program rules.

Skills

Data to Insights

Digital Fluency

Market Access Strategies

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

Bachelor's degree

MBA

MPH

PharmD

RN license

BSN

Tools

Salesforce Health Cloud

Job description

GlaxoSmithKline is seeking a Patient Access Manager to serve as the field-based SPOC guiding providers and patients through coverage, reimbursement, and support across the Oncology portfolio. You will facilitate enrollment, educate on cost-sharing, and coordinate with pharmacy and back-office teams to resolve access barriers.

The role requires travel up to 20% and a relevant clinical or business credential, with a strong emphasis on compliant data handling and payer interactions.