Onboarding Solutions Specialist

Dnb; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Sick leave

Education assistance

Volunteer days

401k match

Health insurance

Dental & vision insurance

Job summary

Dun & Bradstreet is seeking an Implementation Analyst to lead onboarding and customer enablement for LOB product solutions. You will ensure contractual fulfillment and coordinate with customers and the account team through the onboarding lifecycle.

The role emphasizes data understanding, clear communication, and a proactive approach to solving onboarding challenges, with responsibilities extending to post-onboarding handoffs and renewals.

Qualifications

• Bachelor’s degree and at least 1 year of relevant work experience.
• Ability to understand external data related to LOB use cases.
• Ability to view, extract, transfer, store, recall and manipulate data files.
• Able to communicate (oral & written) to a variety of customer audiences.
• Able to train and transfer knowledge and skills to customers.

Responsibilities

• Be the point person for customer assistance during onboarding and coordinate resolution.
• Collaborate with customers and account team to ensure onboarding success.
• Own setting customer expectations for ongoing support and the post-onboarding handoff.
• Regularly update internal status with team members and customers and escalate issues as needed.
• Drive to resolve roadblocks inhibiting successful use of the purchased solution during onboarding.

Skills

Data understanding

Data manipulation

Communication

Training others

Customer focus

Microsoft Office

Multitasking

Education

Bachelor’s degree

Tools

None

Job description

Dun & Bradstreet is seeking an Implementation Analyst to lead onboarding and customer enablement for LOB product solutions. You will ensure contractual fulfillment and coordinate with customers and the account team through the onboarding lifecycle.

The role emphasizes data understanding, clear communication, and a proactive approach to solving onboarding challenges, with responsibilities extending to post-onboarding handoffs and renewals.