Onboarding & Implementation Analyst

Dun & Bradstreet; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

Education assistance

401k with company matching

Health insurance

Volunteer days

Job summary

Dun & Bradstreet is seeking an Implementation Analyst to lead customer enablement and onboarding for LOB product solutions. You will ensure contracts are fulfilled, coordinate with internal teams, and set expectations for ongoing support beyond onboarding.

The role requires a bachelor’s degree and at least 1 year of related experience, with strong data handling, communication, and training skills in a fast-paced environment.

Qualifications

• Bachelor’s degree and a minimum of 1 year of relevant work experience.
• Ability to understand external data related to LOB use cases.
• Ability to view, extract, transfer, store, recall and manipulate data files.
• Able to communicate (oral & written) to a variety of customer audiences.
• Able to train and transfer knowledge and skills to customers.
• Results-oriented individual, able to handle multiple priorities in a fast-paced environment.
• Customer focused.
• Proficiency in Microsoft Office Suite skills.
• Ownership mindset, problem solving, curiosity and action.

Responsibilities

• Be the point person for customer assistance during the onboard phase, consult with tenured team members to triage and coordinate resolution.
• Collaborate with customers and account team to ensure successful onboarding of the customer.
• Own setting customer expectations for ongoing support and the successful transfer to the team after onboarding through renewal.
• Regular touchpoints with team members to review skills, communicate status to customers and internal teams, update order systems, escalate issues as needed.
• Own resolution of roadblocks inhibiting successful use of the purchased solution during onboarding.

Education

Bachelor’s degree

1 year experience

Tools

Microsoft Office Suite

Job description

Dun & Bradstreet is seeking an Implementation Analyst to lead customer enablement and onboarding for LOB product solutions. You will ensure contracts are fulfilled, coordinate with internal teams, and set expectations for ongoing support beyond onboarding.

The role requires a bachelor’s degree and at least 1 year of related experience, with strong data handling, communication, and training skills in a fast-paced environment.