Onboarding & Customer Enablement Analyst

Dnb; Jacksonville (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Paid sick time

Education assistance

Do Good Program

401k with company matching

Health & wellness benefits

Insurance (medical, dental, vision)

Job summary

Dun & Bradstreet is hiring an Implementation Analyst to lead customer onboarding for LOB product solutions. You will coordinate with customers and internal teams to ensure a smooth onboarding experience and align expectations for ongoing support after onboarding.

The role requires a Bachelor's degree and at least 1 year of relevant experience, along with strong data handling and MS Office proficiency. Excellent communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree and 1+ year of relevant work experience.
• Ability to understand external data related to LOB use cases.
• Proficiency in Microsoft Office Suite; clear oral and written communication.

Responsibilities

• Be the point person for customer onboarding and assist during onboarding phases.
• Collaborate with customers and account teams to ensure successful onboarding.
• Set customer expectations for ongoing support and post-onboarding handoff.

Skills

Communication

Data handling

MS Office

Customer focus

Multitasking

English fluency

Education

Bachelor's degree

Job description

Dun & Bradstreet is hiring an Implementation Analyst to lead customer onboarding for LOB product solutions. You will coordinate with customers and internal teams to ensure a smooth onboarding experience and align expectations for ongoing support after onboarding.

The role requires a Bachelor's degree and at least 1 year of relevant experience, along with strong data handling and MS Office proficiency. Excellent communication and problem-solving skills are essential.