Implementation Analyst (R-19556)

Dun & Bradstreet; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous PTO

Parental leave 16 weeks

Education assistance

Volunteer days

401k with company matching

Health, dental, vision insurance

Job summary

Dun & Bradstreet is seeking an Implementation Analyst to lead customer onboarding for LOB solutions. You will coordinate with the account team, manage onboarding milestones, and set expectations for ongoing support and renewal handoffs.

The role requires strong data handling, communication skills, and a proactive, customer-focused mindset to ensure successful adoption and eventual renewal of the purchased solutions.

Qualifications

• Bachelor’s degree and at least 1 year of relevant work experience.
• Ability to understand external data related to LOB use cases.
• Ability to view, extract, transfer, store, recall and manipulate data files.
• Able to communicate (oral & written) to diverse customer audiences.
• Ability to train and transfer knowledge to customers.
• Results-oriented and capable of handling multiple priorities.

Responsibilities

• Be the point person for customer onboarding during the onboard phase.
• Collaborate with customers and account team to complete onboarding.
• Set expectations for ongoing support and transition post onboarding.
• Maintain regular touchpoints to review status and escalate issues.
• Drive resolution of roadblocks inhibiting tool usage during onboarding.

Skills

Bachelor’s degree

1 year experience

Data understanding

Data manipulation

Communication skills

Training others

Customer focus

MS Office

Ownership mindset

Growth mindset

English fluency

Education

Bachelor’s degree in a related field

Tools

Microsoft Office Suite

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Implementation Analyst will be responsible for successful Customer enablement and onboarding of LOB product solutions for customers requiring onboarding experience. This role is responsible for delivering against and fulfilling contractual requirements for signed agreements as specified for D&B products and services.

Essential Key Responsibilities

• Be the point person for customer assistance during the onboard phase, consult and work with tenured members of the team for difficult situations to triage and coordinate resolution.

• Collaborate with customers and account team in a professional manner to ensure successful completionof onboarding of the customer.

• Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.

• Regular touchpoints with proficient team members to review skills, communicating status to customers and internal team members, updating order handling applications with status, escalating issues and asking for help when needed.

• Ownership through to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase.

Essential Skills and/or Certifications

• Bachelor’s degree and a minimum of 1 year of relevant work experience.

• Ability to understand external data related to LOB use cases.

• Ability to view, extract, transfer, store, recall and manipulate data files.

• Able to communicate (oral & written) to a variety of customer audiences.

• Able to train and transfer knowledge and skills to customers.

• Results-oriented individual, able to handle multiple and/or priorities in a fast-paced, dynamic environment.

• Customer focused.

• Proficiency in Microsoft Office Suite skills.

• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

• Where applicable, fluency in English and languages relevant to the working market.

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time.

• Ability to handle pressure, stressful conditions, and conflict resolution.

• Ability to work day, evening and/or weekend hours as needed.

• Ability to stand, walk, climb, kneel, crouch and bend over for work at office premises and office events.

• Regular attendance in the office.

#LI-DNI

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.