Implementation Analyst: Onboarding & Analytics Solutions

Dun-; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

Sick time

Education assistance

Volunteer days

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance

Job summary

Dun & Bradstreet in Jacksonville, FL is seeking an Implementation Analyst to lead customer onboarding for Hoovers and Finance Analytics licenses, ensuring onboarding meets contractual requirements and transitions to the post-onboarding team.

You will become the go-to expert, educate customers on platform capabilities, collaborate with account teams, and communicate progress while maintaining schedules and high-quality service.

Qualifications

• Bachelor’s degree and a minimum of 1 year of relevant work experience.
• Excellent problem resolution skills and attention to detail.
• Results oriented with proven ability to multitask and prioritize.
• Must be experienced with Microsoft Office (MS Word, Excel, PowerPoint).
• Ability to train and transfer knowledge and skills.
• Strong verbal, presentation & written skills required, with the ability to communicate to a variety of customer audiences.
• Demonstrate ability to achieve results both independently and as part of a team; must be self-motivated to get the job done but also have flexibility and be able to collaborate as a team player.
• Salesforce experience is a plus.
• Where applicable, fluency in English and languages relevant to the working market.

Responsibilities

• Become an expert on D&B Hoovers and its connectors to Salesforce and Dynamics.
• Become an expert on D&B’s primary Finance products, Finance Analytics.
• Own onboarding activities for D&B Hoovers and/or Finance Analytics licenses by working directly with customers; educate them on D&B’s Hoovers and/or Finance Analytics capabilities and customer-focused use cases.
• Customers should understand the product, training options and can successfully use the product as a result of engagement during onboarding process.
• Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer.
• Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.
• Communication of activities: communicating status to customers and internal team members, updating Salesforce with status, escalating issues and asking for help when needed.
• Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase.

Skills

Problem solving

Attention to detail

Multitasking

Communication skills

Presentation skills

Team collaboration

Self-motivated

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Dynamics

D&B Hoovers

MS Office

Job description

Dun & Bradstreet in Jacksonville, FL is seeking an Implementation Analyst to lead customer onboarding for Hoovers and Finance Analytics licenses, ensuring onboarding meets contractual requirements and transitions to the post-onboarding team.

You will become the go-to expert, educate customers on platform capabilities, collaborate with account teams, and communicate progress while maintaining schedules and high-quality service.