Implementation Analyst (R-19606)

Dnb; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Sick leave

Education assistance

Volunteer days

401k match

Health insurance

Dental & vision insurance

Job summary

Dun & Bradstreet is seeking an Implementation Analyst to lead onboarding and customer enablement for LOB product solutions. You will ensure contractual fulfillment and coordinate with customers and the account team through the onboarding lifecycle.

The role emphasizes data understanding, clear communication, and a proactive approach to solving onboarding challenges, with responsibilities extending to post-onboarding handoffs and renewals.

Qualifications

• Bachelor’s degree and at least 1 year of relevant work experience.
• Ability to understand external data related to LOB use cases.
• Ability to view, extract, transfer, store, recall and manipulate data files.
• Able to communicate (oral & written) to a variety of customer audiences.
• Able to train and transfer knowledge and skills to customers.

Responsibilities

• Be the point person for customer assistance during onboarding and coordinate resolution.
• Collaborate with customers and account team to ensure onboarding success.
• Own setting customer expectations for ongoing support and the post-onboarding handoff.
• Regularly update internal status with team members and customers and escalate issues as needed.
• Drive to resolve roadblocks inhibiting successful use of the purchased solution during onboarding.

Skills

Data understanding

Data manipulation

Communication

Training others

Customer focus

Microsoft Office

Multitasking

Education

Bachelor’s degree

Tools

None

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next?

Implementation Analyst will be responsible for successful Customer enablement and onboarding of LOB product solutions for customers requiring onboarding experience. This role is responsible for delivering against and fulfilling contractual requirements for signed agreements as specified for D&B products and services.

Responsibilities

• Be the point person for customer assistance during the onboard phase, consult and work with tenured members of the team for difficult situations to triage and coordinate resolution.
• Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer.
• Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.
• Regular touchpoints with proficient team members to review skills, communicating status to customers and internal team members, updating order handling applications with status, escalating issues and asking for help when needed.
• Ownership through to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase.

Qualifications

• Bachelor’s degree and a minimum of 1 year of relevant work experience.
• Ability to understand external data related to LOB use cases.
• Ability to view, extract, transfer, store, recall and manipulate data files.
• Able to communicate (oral & written) to a variety of customer audiences.
• Able to train and transfer knowledge and skills to customers.
• Results-oriented individual, able to handle multiple and/or priorities in a fast-paced, dynamic environment.
• Customer focused.
• Proficiency in Microsoft Office Suite skills.
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.
• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed
• Ability to stand, walk, climb, kneel, crouch and bend over for work at office premises and office events
• Regular attendance in the office

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Equal Employment Opportunity (EEO)

Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities

Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.