Implementation Analyst (R-19606)

Dun-; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Sick time

Education assistance

Volunteer days

401(k) matching

Health benefits

Job summary

Dun & Bradstreet is seeking an Implementation Analyst to enable customers through onboarding of D&B Hoovers and Finance Analytics. You’ll own onboarding activities, educate customers on capabilities, and act as a trusted consultant during deployment.

Responsibilities include coordinating with accounts, updating status in Salesforce, and ensuring a smooth transition to ongoing support and renewal after onboarding. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree and at least 1 year of relevant work experience.
• Excellent problem resolution skills and attention to detail.
• Results oriented with multitasking and prioritization.
• Proficient with Microsoft Office (Word/Excel/PowerPoint).
• Able to train and transfer knowledge.
• Strong verbal, presentation, and written communication.
• Self-motivated team player with flexibility.
• Salesforce experience is a plus.
• Fluency in English and additional languages a plus.

Responsibilities

• Own onboarding activities for D&B Hoovers and Finance Analytics licenses.
• Educate customers on capabilities and use cases and act as a consultant.
• Manage customer communications and status updates in Salesforce.
• Collaborate with account teams to ensure smooth onboarding and handoff after onboarding.
• Escalate issues and resolve roadblocks during onboarding.
• Set customer expectations for post-onboarding support and renewal.

Skills

Salesforce

Onboarding

Communication

Problem-solving

Multitasking

Training

Presentation

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Salesforce

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Implementation Analyst will be responsible for successful Customer enablement, fulfillment and onboarding of product solutions for customers requiring a less complex onboarding experience. You will be responsible for delivering against and fulfilling contractual requirements for signed agreements for D&B products and services. You will be the main point of contact for the customer during their onboarding period.

Essential Key Responsibilities

• Become an expert on D&B’s primary Sales & Marketing acceleration tool, D&B Hoovers, including its connectors and integrations to Salesforce and Microsoft Dynamics.

• Become an expert on D&B’s primary Finance products, Finance Analytics.

• Own onboarding activities for D&B Hoovers and/or Finance Analytics licenses by working directly with customers; educate them on D&B’s Hoovers and/or Finance Analytics capabilities and customer-focused use cases. Act as a consultant for the customer while showing the capabilities of the platform.

• Customers should understand the product, training options and can successfully use the product as a result of engagement during onboarding process. Execute tasks and complete onboarding and implementation following established processes and within required timelines.

• Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer. Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.

• Communication of activities: communicating status to customers and internal team members, updating Salesforce with status, escalating issues and asking for help when needed.

• Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase.

Essential Key Responsibilities and/or Certifications

• Bachelor’s degree and a minimum of 1 year of relevant work experience.

• Excellent problem resolution skills and attention to detail.

• Results oriented with proven ability to multitask and prioritize.

• Must be experienced with Microsoft Office (MS Word, Excel, PowerPoint).

• Ability to train and transfer knowledge and skills.

• Strong verbal, presentation & written skills required, with the ability to communicate to a variety of customer audiences.

• Demonstrate ability to achieve results both independently and as part of a team; must be self-motivated to get the job done but also have flexibility and be able to collaborate as a team player.

• Salesforce experience is a plus.

• Where applicable, fluency in English and languages relevant to the working market.

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time

• Ability to handle pressure, stressful conditions, and conflict resolution

• Ability to work day, evening and/or weekend hours as needed

• Ability to stand, walk, climb, kneel, crouch and bend over for work at office premises and office events

• Regular attendance in the office

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.