Onboarding & Access Operations Lead

CVS Health; Maryland; Hybrid; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking a Senior Analyst to support Hiring, Onboarding, and Access/system issues across Clinical and Government Services. The role ensures new colleagues are onboarded, manages staffing profiles, equipment orders, and reporting, and coordinates with HR, Talent Acquisition, and IT.

Responsibilities include trouble-ticket reporting, vendor coordination, and driving process improvements. The candidate will lead projects, perform root-cause analyses, and help drive cost savings across

Qualifications

• 3 to 5 years experience in Customer Service, clinical operations, on-boarding, and/or prior Pharmacy Benefits Management experience (PBM).
• Proficient in Microsoft Office tools (Word, PowerPoint and Excel).
• Must have proven experience at an intermediate level with Microsoft Excel including Formulas V look-ups.
• Proficient in data collection and data entry.
• Assist and lead projects and work instruction creation/updates.
• Ability to lead individual and/or team projects, diagnose and resolve complex business challenges that may require collaboration with operations or other Shared Service teams.

Responsibilities

• Onboarding/Offboarding Oversight (Colleague Database Maintenance, Equipment Ordering, Equipment Returns, Chargeback Process, Reporting)
• Work with all levels of Operational Leadership, Resource Planning teams, and other business partners to understand staffing changes and opportunities that may impact reports, tools, and outcomes.
• Lead and own individual and/or team projects, diagnose and resolve complex business challenges, often in collaboration with operations or Shared Service teams
• Assist and lead team for Access Issue Resolution (Ticket Management, Troubleshooting, Escalating Access Issues, Coordinating with IAM/IT) and document resolutions
• Participate in ad hoc, daily, weekly, quarterly meetings with business partners on onboarding and hiring items
• Backup to team for maintaining Employee Profile Information and Training Class Coordination

Skills

Microsoft Office (Word, PowerPoint, &

Excel formulas

Data collection

Data entry

Project leadership

Customer service

Education

High School diploma or equivalent GED

Tools

Quickbase

Job description

CVS Health is seeking a Senior Analyst to support Hiring, Onboarding, and Access/system issues across Clinical and Government Services. The role ensures new colleagues are onboarded, manages staffing profiles, equipment orders, and reporting, and coordinates with HR, Talent Acquisition, and IT.

Responsibilities include trouble-ticket reporting, vendor coordination, and driving process improvements. The candidate will lead projects, perform root-cause analyses, and help drive cost savings across