Senior Onboarding & Access Operations Analyst

CVS Health; Illinois; Hybrid; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking a Senior Analyst to support Hiring, Onboarding, and Access/system issues for current employees, with duties spanning chargeback oversight, reporting, and Workday functions across Clinical and Government Services.

This role ensures new colleagues are onboarded successfully, maintains staffing levels, orders equipment, troubleshoots access, and partners with HR, Talent Acquisition, and IT to meet business objectives.

Qualifications

• 3 to 5 years experience in Customer Service, clinical operations, on-boarding, and/or prior Pharmacy Benefits Management experience (PBM).
• Proficient in Microsoft Office tools (Word, PowerPoint and Excel).
• Must have proven experience at an intermediate level with Microsoft Excel including Formulas V look-ups.
• Proficient in data collection and data entry.
• Assist and lead projects and work instruction creation/updates.
• Ability to lead individual and/or team projects, diagnose and resolve complex business challenges that may require collaboration with operations or other Shared Service teams.

Responsibilities

• Onboarding/Offboarding Oversight (Colleague Database Maintenance, Equipment Ordering, Equipment Returns, Chargeback Process, Reporting).
• Work with Operational Leadership and HR/business partners to understand staffing changes and risks.
• Lead and own individual and/or team projects, diagnose and resolve complex business challenges.
• Assist and lead Access Issue Resolution (Ticket Management, Troubleshooting, Escalation with IAM/IT).
• Document resolutions and provide guidance for the team.
• Participate in ad hoc meetings and present onboarding-related items.
• Backup for maintaining Employee Profile Information via tracking databases and Verint; coordinate trainings.

Skills

Customer Service

Clinical operations

Onboarding

Data collection

Project leadership

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Quickbase

Verint

Job description

CVS Health is seeking a Senior Analyst to support Hiring, Onboarding, and Access/system issues for current employees, with duties spanning chargeback oversight, reporting, and Workday functions across Clinical and Government Services.

This role ensures new colleagues are onboarded successfully, maintains staffing levels, orders equipment, troubleshoots access, and partners with HR, Talent Acquisition, and IT to meet business objectives.