On-Time Bus Dispatch & Driver Support Lead

First Student, Inc.; Sharonville (OH); On-site; USD 34,000 - 37,000; Full time

Job summary

First Student, Inc. is seeking a Dispatcher to coordinate bus routes, monitor on-time performance, and counsel drivers and monitors. The role requires 3–5 years of dispatch or related experience, a high school diploma, and solid communication skills.

Duty includes handling heavy radio/phone traffic and coordinating with Operations Supervisors. The position comes with a Monday–Friday schedule (split shifts) and a pay rate of $25–$27 per hour, depending on experience.

Qualifications

• 3-5 years of dispatch or related experience.
• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Basic computer literacy and ability to use dispatch systems.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Reports scheduling and driver issues to Operations Supervisor/Contract Manager.
• Acts as primary liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Performs clerical duties and special projects as needed.
• Assists with supervision of day-to-day operations.

Skills

Excellent communication

Customer service

Time management

Computer literacy

Dispatch experience

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student, Inc. is seeking a Dispatcher to coordinate bus routes, monitor on-time performance, and counsel drivers and monitors. The role requires 3–5 years of dispatch or related experience, a high school diploma, and solid communication skills.

Duty includes handling heavy radio/phone traffic and coordinating with Operations Supervisors. The position comes with a Monday–Friday schedule (split shifts) and a pay rate of $25–$27 per hour, depending on experience.