Bus Dispatch & Operations Coordinator

First Student, Inc.; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Full-time schedule

Competitive pay $23–$25/hr

Career advancement opportunities

Positive work environment

Job summary

First Student, Inc. is hiring a Dispatcher to oversee bus routes, dispatch operations, and assist drivers and monitors. The role emphasizes safety, on-time performance, and excellent customer service across a large transportation network.

The position offers a full-time schedule with 8-hour shifts for the PM/overnight team and pay ranging from $23.00 to $25.00 per hour based on experience. A strong commitment to safety and teamwork is essential.

Qualifications

• 3-5 years experience required.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to work under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literacy required.
• DOT drug testing compliance noted.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Reports scheduling and driver issues to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handles back-up driver duties or performs clerical tasks as needed.
• Completes assignment of special projects.
• Assists with day-to-day supervision of operations.

Skills

3-5 years exp

Communication

Customer Service

Time Management

Dispatch experience

Terminal operations

Computer literate

Education

High School Diploma

Tools

Radio dispatch equipment

Job description

First Student, Inc. is hiring a Dispatcher to oversee bus routes, dispatch operations, and assist drivers and monitors. The role emphasizes safety, on-time performance, and excellent customer service across a large transportation network.

The position offers a full-time schedule with 8-hour shifts for the PM/overnight team and pay ranging from $23.00 to $25.00 per hour based on experience. A strong commitment to safety and teamwork is essential.