On-Site Workforce & Ops Lead

Traba; Indiana (PA); On-site; USD 19,000 - 30,000; Full time

Job summary

Traba is seeking a Customer On-Site to serve as the primary point of contact between Traba’s workforce and the client’s on-site leadership in a warehouse/manufacturing setting. You will oversee daily worker support, onboarding, scheduling, and provide clear communication between workers, site supervisors, and Traba operations.

This role requires professional presentation, bilingual communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Demonstrated ability to communicate clearly with workers and client stakeholders.
• Experience in operations or customer-facing environments within fast-paced settings.
• Ability to manage multiple priorities and coordinate onboarding and scheduling.

Responsibilities

• Build relationships with site supervisors and workers, ensuring timely updates and support.
• Coordinate worker onboarding, interviews, and first-day check-ins; manage start schedules.
• Assist workers with clock-ins, pay questions, and on-site performance feedback.
• Bridge communication between client site, Traba Ops, and Worker Support teams.
• Identify and address worker performance concerns and site challenges early.
• Support day-to-day site operations, staffing coverage, and PPE distribution.
• Identify wallet expansion opportunities within the account.

Skills

Communication skills

Customer-facing

Relationship management

Organizational skills

Problem solving

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Traba is seeking a Customer On-Site to serve as the primary point of contact between Traba’s workforce and the client’s on-site leadership in a warehouse/manufacturing setting. You will oversee daily worker support, onboarding, scheduling, and provide clear communication between workers, site supervisors, and Traba operations.

This role requires professional presentation, bilingual communication, and the ability to manage multiple priorities in a fast-paced environment.