Onsite Operations & Workforce Liaison — Bilingual

Traba; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Traba is seeking a Customer On-Site to serve as the main liaison between our workforce and the client’s on-site leadership. You will oversee daily staffing, onboarding, scheduling, and frontline issue resolution in a fast-paced warehouse environment.

You’ll build strong relationships with site supervisors and workers, coordinate interviews and start dates, manage payroll questions, and report updates to Traba Ops.

Qualifications

• 1–2 years of experience in operations or customer-facing environments.
• Experience in staffing, manufacturing, warehouse, or related settings is preferred.
• Ability to communicate professionally with workers and client stakeholders.

Responsibilities

• Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring timely updates and support.
• On-Site Coordination: Facilitate onboarding, interviews, start schedules, and end-to-end worker vetting.
• Worker Support & Performance: Assist workers with clock-ins, pay questions, and feedback; escalate issues as needed.
• Communication & Reporting: Bridge between client site, Traba Ops, and Worker Support with clear updates.
• Issue Resolution: Identify performance concerns early and handle incident management and escalations.
• Operational Execution: Manage shift planning, staffing coverage, and PPE distribution; ensure positive worker experience.
• Account Growth: Identify and drive wallet expansion opportunities within the account.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer-facing experience

Education

High School Diploma

Associate/Bachelor preferred

Job description

Traba is seeking a Customer On-Site to serve as the main liaison between our workforce and the client’s on-site leadership. You will oversee daily staffing, onboarding, scheduling, and frontline issue resolution in a fast-paced warehouse environment.

You’ll build strong relationships with site supervisors and workers, coordinate interviews and start dates, manage payroll questions, and report updates to Traba Ops.