Bilingual On-Site Client & Operations Coordinator

Traba; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Traba is seeking a Customer On-Site to serve as the main point of contact between Traba's workforce and the client's leadership on site, driving service delivery and acting as the face of Traba in the facility.

You will own onboarding and scheduling, coordinate communications among workers, site supervisors, and Traba Ops, manage clock-ins, pay questions, performance feedback, and escalate issues as needed in a fast-paced warehouse setting.

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• Bilingual communication proficiency required.
• Polished, professional demeanor for client and workers.
• Organized, detail oriented with proactive problem solving.
• Comfortable in fast-paced warehouse environments.

Responsibilities

• Build strong relationships with site supervisors and workers; be the primary relationship owner.
• Facilitate worker onboarding, interviews, and start schedules; oversee onboarding end-to-end.
• Assist workers with clock-ins, pay questions, and performance feedback; escalate as needed.
• Bridge communication between client site, Traba Ops, and Worker Support teams.
• Identify and flag worker performance or site challenges early; handle incident management and escalations.
• Support day-to-day site operations; manage staffing coverage, shift management, and PPE distribution.
• Identify opportunities for wallet expansion within the account.

Skills

Communication skills

Bilingual communication

Interpersonal skills

Organized and detail oriented

Proactive problem solving

Education

High school diploma or equivalent

Associate's degree preferred

Bachelor's degree preferred

Job description

Traba is seeking a Customer On-Site to serve as the main point of contact between Traba's workforce and the client's leadership on site, driving service delivery and acting as the face of Traba in the facility.

You will own onboarding and scheduling, coordinate communications among workers, site supervisors, and Traba Ops, manage clock-ins, pay questions, performance feedback, and escalate issues as needed in a fast-paced warehouse setting.