On-Site Operations & Workforce Coordinator

Traba; Minneapolis (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Traba is seeking a Customer On-Site to serve as the primary contact between Traba’s workforce and the client’s on-site leadership in a fast-paced warehouse setting. You will manage day-to-day worker support, onboarding, scheduling, and communicate across workers, site supervisors, and Traba's operations team to ensure smooth service delivery and a positive worker experience.

Ideal candidates have 1–2+ years in operations or customer-facing roles, strong communication, and a professional demeanor

Qualifications

• High School Diploma or equivalent; Associate's or Bachelor's degree preferred.
• English required.
• 1–2+ years of experience in operations or customer-facing environments such as staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
• Strong interpersonal, verbal, and written communication skills.
• Professional demeanor and ability to represent Traba with workers and client stakeholders.
• Polished and presentable in a customer-facing environment.
• Warm, friendly, and approachable with the ability to coach workers and enforce standards.
• Organized, detail-oriented, and a proactive problem solver.
• Comfortable working in fast-paced, dynamic warehouse environments.

Responsibilities

• Worker & Client Relationship Management: Build relationships with site supervisors and workers, ensuring timely updates, feedback, and support; act as primary relationship owner with supervisors and contacts at the facility.
• On-Site Coordination: Facilitate onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires; oversee vetting, drug testing, and onboarding end-to-end.
• Worker Support & Performance: Assist workers with clock-ins, pay questions, and feedback; manage on-site performance and escalate issues as needed.
• Communication & Reporting: Bridge between client site, Traba Ops, and Worker Support; communicate updates, attendance issues, and staffing changes clearly.
• Issue Resolution: Identify and flag worker performance concerns or site challenges; resolve them; handle incident management and escalations.
• Operational Execution: Support day-to-day site operations, ensure staffing coverage and a positive worker experience; manage shift schedules and PPE distribution.
• Account Growth: Identify and drive wallet expansion opportunities within the account.

Skills

Communication

Relationship management

Customer-facing

Professionalism

Organization

Attention to detail

Education

High school diploma

Associate's or Bachelor's preferred

Job description

Traba is seeking a Customer On-Site to serve as the primary contact between Traba’s workforce and the client’s on-site leadership in a fast-paced warehouse setting. You will manage day-to-day worker support, onboarding, scheduling, and communicate across workers, site supervisors, and Traba's operations team to ensure smooth service delivery and a positive worker experience.

Ideal candidates have 1–2+ years in operations or customer-facing roles, strong communication, and a professional demeanor