Onsite Operations & Client Relations Lead

Traba, Inc.; Minneapolis, Northern (MN, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Traba, Inc. is seeking a Customer On-Site to serve as the main liaison between our workforce and the client's on-site leadership team in a fast-paced warehouse setting.

You will oversee daily worker support, onboarding, scheduling, and ensure clear communication among workers, site supervisors, and Traba's operations team. In this role, professionalism and strong relationship-building are essential as you manage competing priorities, coordinate interviews, oversee onboarding and vetting, and

Qualifications

• High School Diploma or equivalent is required.
• Excellent verbal and written communication skills.
• 1–2+ years in operations or customer-facing environments.
• Professional demeanor and ability to represent Traba.
• Customer-focused with strong relationship-building.
• Organized, detail-oriented, proactive problem solver.

Responsibilities

• Build strong relationships with site supervisors and workers, ensuring timely updates.
• Coordinate onboarding, start schedules, and worker vetting end-to-end.
• Assist workers with clock-ins and pay questions; escalate issues as needed.
• Bridge communication between client site, Traba Ops, and Worker Support.
• Identify and address worker performance concerns and escalate.
• Manage day-to-day site operations, staffing coverage, and PPE distribution.
• Seek wallet expansion opportunities within the account.

Skills

Interpersonal skills

Verbal communication

Written communication

Education

High School Diploma

Associate's or Bachelor's degree preferred

Job description

Traba, Inc. is seeking a Customer On-Site to serve as the main liaison between our workforce and the client's on-site leadership team in a fast-paced warehouse setting.

You will oversee daily worker support, onboarding, scheduling, and ensure clear communication among workers, site supervisors, and Traba's operations team. In this role, professionalism and strong relationship-building are essential as you manage competing priorities, coordinate interviews, oversee onboarding and vetting, and