On-Site Operations & Worker Relations Coordinator

Traba; Richmond (VA); On-site; USD 24,796 - 38,572; Full time

Job summary

Traba is seeking a Customer On-Site to serve as the main point of contact between Traba’s workforce and the client’s on-site leadership. You will drive service delivery, oversee day-to-day worker support, and coordinate onboarding, scheduling, and communication across workers, site supervisors, and Traba's operations team.

In a fast-paced warehouse/manufacturing environment, the role requires professionalism, bilingual communication, and strong relationship-building while managing multiple

Qualifications

• Excellent written and verbal communication across channels (in-person, email, phone).
• Ability to build relationships with site supervisors and workers.
• Strong organization to manage onboarding, scheduling, and daily site operations.
• Proactive problem solving and incident resolution in fast-paced environments.
• Professional presentation and customer-facing professionalism.

Responsibilities

• Manage worker onboarding, scheduling, and first-day check-ins.
• Serve as primary relationship owner with site supervisors and workers.
• Support clock-ins, pay questions, and performance feedback on-site.
• Bridge communication between client site, Traba Ops, and Worker Support teams.
• Identify worker performance concerns and escalate issues as needed.
• Oversee staffing coverage, shift management, and PPE distribution.
• Identify opportunities for account growth within the client.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Professional demeanor

Education

High school diploma or equivalent

Associate's or Bachelor's preferred

Job description

Traba is seeking a Customer On-Site to serve as the main point of contact between Traba’s workforce and the client’s on-site leadership. You will drive service delivery, oversee day-to-day worker support, and coordinate onboarding, scheduling, and communication across workers, site supervisors, and Traba's operations team.

In a fast-paced warehouse/manufacturing environment, the role requires professionalism, bilingual communication, and strong relationship-building while managing multiple