On-Site Tenant Services Coordinator

Lincoln Property Company; Boston (MA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

Long-term disability

401(k)

Paid time off

Employee assistance

Holidays

Wellness programs

Job summary

Lincoln Property Company in Boston is seeking a Tenant Services Coordinator to elevate the tenant experience and help maintain high occupancy. You will support the team with administrative tasks, customer service, and coordination of building operations.

This in-office role requires strong organizational skills, proficiency with Microsoft Office, and effective communication with tenants, vendors, and colleagues.

Qualifications

• High School Diploma or GED; up to 2 years of related experience; Bachelor's degree preferred.
• Proficiency with Microsoft Office Suite.
• Basic math skills for percentages, discounts, and markups.
• Strong organizational skills with an inquisitive mentality.
• Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.

Responsibilities

• Answer phones and communicate with tenants; maintain files and insurance certificates.
• Manage the work order system and assist with emergency procedures such as fire drills.
• Process and code invoices; prepare tenant work orders for monthly billbacks and readings.
• Respond to tenant needs and coordinate with building staff to resolve issues.
• Coordinate move-in/move-out docs and review COIs for accuracy.
• Maintain tenant contact lists and support events and conference center reservations.
• Contribute to process improvements in tenant outreach programs.
• Perform other duties as assigned.

Skills

Microsoft Office

Basic math

Organizational skills

Communication

Work authorization in US

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Lincoln Property Company in Boston is seeking a Tenant Services Coordinator to elevate the tenant experience and help maintain high occupancy. You will support the team with administrative tasks, customer service, and coordination of building operations.

This in-office role requires strong organizational skills, proficiency with Microsoft Office, and effective communication with tenants, vendors, and colleagues.