Tenant Experience Coordinator

Willow-Bridge-Property-Compan; Arlington (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Lincoln Property Company in Arlington, VA is seeking a Tenant Services Coordinator to elevate tenant experience and support occupancy goals. This 100% in-office role focuses on answering phones, processing invoices, and maintaining files while coordinating move‑in/out, COIs, and tenant events.

You will manage work orders, assist with billbacks, and collaborate with building staff to promptly resolve issues, with a focus on process improvements and excellent customer service.

Qualifications

• High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required. Bachelor's Degree preferred.
• Working knowledge of Microsoft Office Suite.
• Basic math skills with ability to calculate percentages, discounts, and markups.
• Strong organizational skills with an inquisitive mentality.
• Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

• Assist the team with various administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.
• Manage the work order system, including follow‑up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.
• Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
• Coordinate tenant move‑in/move‑out documentation, manage signed moving policies, and review COIs for accuracy.
• Maintain updated tenant contact lists, update engineer on‑call binder, and support tenant events and conference center reservations.
• Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.
• Perform other duties and responsibilities as assigned.

Skills

MS Office

Organizational skills

Communication skills

Work order system

Education

High School Diploma/GED

Tools

Invoicing software

Job description

Lincoln Property Company in Arlington, VA is seeking a Tenant Services Coordinator to elevate tenant experience and support occupancy goals. This 100% in-office role focuses on answering phones, processing invoices, and maintaining files while coordinating move‑in/out, COIs, and tenant events.

You will manage work orders, assist with billbacks, and collaborate with building staff to promptly resolve issues, with a focus on process improvements and excellent customer service.