Tenant Experience & Operations Coordinator

Lpc; Arlington (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Lincoln Property Company in Arlington, VA seeks a Tenant Services Coordinator to elevate tenant experience and support occupancy goals. You will handle administrative tasks, tenant communications, invoice processing, and coordination of move-ins/outs, COIs, and events with the in-office team.

The role requires strong organization, attention to detail, and proficient use of MS Office. This is a full-time, in-office position with competitive benefits and opportunities for process improvement.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Strong communication and interpersonal skills for interacting with tenants, vendors, and colleagues.
• Proficient with Microsoft Office Suite and basic math for invoices and budgets.

Responsibilities

• Assist team with administrative tasks: phones, tenant communications, files, and insurance certificates.
• Manage the work order system and follow-up on orders; support fire drill preparations and procedures.
• Process and code invoices; assist with tenant billbacks and readings.
• Respond to tenant needs and coordinate with staff to resolve problems promptly.
• Coordinate move-in/move-out documentation and review COIs for accuracy.
• Maintain tenant contact lists and support tenant events and conference center reservations.
• Identify and suggest process improvements for tenant outreach programs.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Customer service

Attention to detail

Education

High School Diploma/GED or equivalent

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Lincoln Property Company in Arlington, VA seeks a Tenant Services Coordinator to elevate tenant experience and support occupancy goals. You will handle administrative tasks, tenant communications, invoice processing, and coordination of move-ins/outs, COIs, and events with the in-office team.

The role requires strong organization, attention to detail, and proficient use of MS Office. This is a full-time, in-office position with competitive benefits and opportunities for process improvement.