Tenant Experience & Operations Coordinator

Lincoln Property Company; Arlington (VA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

Long term disability

401(k) plan

Flexible time off

Paid sick leave

Wellness programs

Company holidays

Job summary

Lincoln Property Company seeks a Tenant Services Coordinator to elevate tenant experience and support occupancy goals. You will handle administrative duties, work orders, invoicing, and tenant communications in a fast-paced in-office setting.

Role requires strong Microsoft Office skills, organization, and clear communication with tenants and team members. Travel is infrequent, and the position is 100% in-office in the Arlington area.

Qualifications

• High School Diploma or GED or equivalent; Bachelor's preferred.
• Proficient in Microsoft Office; basic math and percent calculations.
• Strong organizational and communication abilities.

Responsibilities

• Assist team with administrative tasks including phones, tenant communications, files, and insurance certificates.
• Manage work order system; follow up on work orders and assist with fire drill prep.
• Process and code invoices; prepare tenant work orders for monthly billbacks and readings.
• Respond to tenant needs; ensure timely resolution by staff.
• Coordinate move-in/out documents and review COIs for accuracy.
• Maintain tenant contact lists and support events and conference center reservations.
• Identify and implement process improvements in tenant outreach.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Math skills

Microsoft Office

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Lincoln Property Company seeks a Tenant Services Coordinator to elevate tenant experience and support occupancy goals. You will handle administrative duties, work orders, invoicing, and tenant communications in a fast-paced in-office setting.

Role requires strong Microsoft Office skills, organization, and clear communication with tenants and team members. Travel is infrequent, and the position is 100% in-office in the Arlington area.