Tenant Experience & Operations Coordinator

Socket.dev; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Life insurance

Long term disability

AD&D coverage

Holidays

Job summary

Lincoln Property Company seeks a Tenant Services Coordinator to elevate tenant experiences, support occupancy goals, and assist the team with administrative duties. The role emphasizes responsive service, accuracy in paperwork, and coordination with engineers and vendors within a 100% in-office environment.

The position requires strong organizational skills and solid communication abilities to handle tenant and vendor interactions, invoices, and move-in/move-out procedures.

Qualifications

• High School Diploma or GED; up to 2 years’ related experience; bachelor’s degree preferred.
• Working knowledge of Microsoft Office Suite required.
• Strong organizational and communication skills; ability to calculate percentages, discounts, and markups.

Responsibilities

• Assist with administrative tasks: phones, tenant communications, files, insurance certificates.
• Manage work order system and assist in fire drill preparations and execution.
• Process and code invoices; prepare tenant work orders for billbacks.
• Respond to tenant needs and coordinate with building staff to resolve issues.
• Coordinate move-in/out documentation and review COIs for accuracy.
• Maintain tenant contacts, support events and conference center reservations.
• Contribute to process improvements and tenant outreach initiatives.

Skills

Organizational skills

Communication skills

Basic math skills

Customer/tenant service mindset

Education

High School Diploma/GED

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Lincoln Property Company seeks a Tenant Services Coordinator to elevate tenant experiences, support occupancy goals, and assist the team with administrative duties. The role emphasizes responsive service, accuracy in paperwork, and coordination with engineers and vendors within a 100% in-office environment.

The position requires strong organizational skills and solid communication abilities to handle tenant and vendor interactions, invoices, and move-in/move-out procedures.