On-Site Tech: Facility Phone Systems & Tablet Repair

TKC Holdings, Inc.; Piney Point (FL); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M"

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Short-Term Disability

Job summary

TKC Holdings, Inc. is seeking an On-Site Tech to serve as the primary interface for facility system inquiries, tracking and managing inmate inquiries, and repairs or replacements of broken telephone sets.

The role involves keeping weekly status updates and ensuring timely responses within a correctional facility. You will work five days a week, eight hours daily, inside the correctional environment, with duties including PIN investigations, site coordination, and report generation for facility

Qualifications

• Customer service experience.
• 3+ years demonstrated skills in a high tech environment.
• Experience with computer hardware maintenance, software management, and networking.
• Overtime/non-standard schedules and evening or night shifts may apply.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Add and maintain PIN number investigations.
• Coordinate site visits and material deliveries through facility security.
• Repair or replace broken telephone sets and provide system status updates.
• Assist technical support with system troubleshooting and report generation.

Skills

Customer service

High tech environment

Hardware maintenance

Software management

Networking

Education

High School Diploma or GED

Job description

TKC Holdings, Inc. is seeking an On-Site Tech to serve as the primary interface for facility system inquiries, tracking and managing inmate inquiries, and repairs or replacements of broken telephone sets.

The role involves keeping weekly status updates and ensuring timely responses within a correctional facility. You will work five days a week, eight hours daily, inside the correctional environment, with duties including PIN investigations, site coordination, and report generation for facility