On-site Field Technician

TKC Holdings, Inc.; Town of Florida (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits including Short‑/LT

Job summary

TKC Holdings, Inc., including ICS, is seeking an On-Site Tech to serve as the primary interface for facility system inquiries, tracking and managing inmate grievances, and coordinating repair or replacement of broken telephone sets. You will provide weekly updates on phone system status and open items, supporting corrective actions.

In this role you will maintain PIN investigations, assist investigative staff with reporting, and coordinate site visits with security, while ensuring timely report

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses
• Add and maintain PIN Number Investigations
• Assist facility investigative personnel with reporting needs & tasks
• Coordinate planned site visits and materials delivery through facility security
• Report generation to meet facility requirements
• Report generation assistance and limited training to new facility personnel

Job description

Wage Rate

$30-32/hr

Work Location

On-Site

Overview

TKC Holdings, Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

About This Position

The On-Site Tech serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.

Essential Functions, Duties and Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses
• Add and maintain PIN Number Investigations
• Assist facility investigative personnel with reporting needs & tasks
• Coordinate planned site visits and materials delivery through facility security
• Report generation to meet facility requirements
• Report generation assistance and limited training to new facility personnel