On-Site Services Lead

Ricoh USA, Inc.; San Diego (CA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Ricoh USA, Inc. is seeking a Site Leader for our San Diego location. This role is responsible for the daily operations of a small mailroom, copy center, or scanning facility, serving as the primary on-site contact for customer issues and contract compliance.

Responsibilities include supervising a small team, scheduling projects, and ensuring service levels align with SLAs. The Site Leader will train staff, manage resources, and collaborate with Sales to resolve pricing and order intake issues.

Qualifications

• High school diploma or GED required.
• Two (2) or more years of experience in a related field (B2B and/or technical environment).
• Previous training experience strongly preferred.
• Two (2) or more years of customer-facing experience required.
• Demonstrated proficiency and understanding of technology.

Responsibilities

• Oversee the daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multi-function devices, imaging equipment, and mail processing equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and delivering and processing mail.
• Act as a go-to resource for a small team by assisting with job assignments, scheduling projects, supervising breaks, and reporting/escalating facility-related issues to leadership.
• Serve as the primary on-site contact for customer issues and contract compliance at sites without a Site Manager.
• Responsible for training and development of assigned staff and maintaining formal daily contact with customers.
• Responsible for effective implementation and management of Ricoh Service Excellence programs and for understanding SLAs, tracking progress, and reporting compliance.
• Assist leadership with recruiting, staffing, and performance management activities.
• Maintain positive internal relationships and provide training on workflows and equipment operation when necessary.
• Achieve shift profitability by managing materials and supplies, meet quality and deadlines through scheduling, and hold team members accountable for productivity.
• Facilitate resolution of pricing and order intake issues through collaboration with Sales; complete site reports and paperwork on time.
• May maintain daily facility functions, including work orders, contractor monitoring, inspections, and reporting issues.
• Interact with contracted vendors and facility management teams; may manage office supply inventory and A/V equipment.

Skills

Facilitation

Process management

Presentation

Problem solving

Customer service

Technical aptitude

Written communication

Verbal communication

Time management

Multitasking

Independence

Collaboration

Attention to detail

Education

High school diploma or GED

Job description

Ricoh USA, Inc. is seeking a Site Leader for our San Diego location. This role is responsible for the daily operations of a small mailroom, copy center, or scanning facility, serving as the primary on-site contact for customer issues and contract compliance.

Responsibilities include supervising a small team, scheduling projects, and ensuring service levels align with SLAs. The Site Leader will train staff, manage resources, and collaborate with Sales to resolve pricing and order intake issues.