Mailroom & Office Services Specialist

Ricoh USA, Inc.; Boca Raton (FL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401(k) retirement savings

Health Savings Account (HSA)

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. seeks a Site Coordinator to oversee daily operations of a single-person site providing contracted office services such as mail, copy, imaging, and hospitality support.

The role includes managing equipment, coordinating with vendors, and ensuring SLA adherence. Ideal candidates will have 1+ year in a related field with B2B or technical environments and strong communication skills to interact with customers and internal teams.

Qualifications

• High school diploma or GED required.
• 1+ year(s) of experience in a related field (B2B and/or technical).
• 1+ year(s) of customer-facing experience.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Manage the daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment including PCs, copiers, multifunction devices, imaging and mailroom equipment.
• Serve as the primary point of contact with customers on a daily basis.
• Implement and manage Ricoh Service Excellence programs.
• Coordinate with contracted vendors, facility management, and building occupants.
• Maintain site functions: creating work orders, monitoring contractors, inspections, reporting facility issues.

Skills

Tactical thinking

Decision making

Presentation skills

Problem-solving

Customer service

Technical aptitude

Written and verbal communication

Education

High school diploma or GED

Job description

Ricoh USA, Inc. seeks a Site Coordinator to oversee daily operations of a single-person site providing contracted office services such as mail, copy, imaging, and hospitality support.

The role includes managing equipment, coordinating with vendors, and ensuring SLA adherence. Ideal candidates will have 1+ year in a related field with B2B or technical environments and strong communication skills to interact with customers and internal teams.