On-Site Service Pro: Print, Copy & Customer Support

Ricoh USA, Inc.; Hartford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, life, and disability 

Retirement Savings Plan (401K)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is hiring a Senior On-Site Service Specialist in Hartford, CT. You will perform maintenance, troubleshoot issues, and provide reception services to ensure seamless service delivery in a high-volume environment.

The role emphasizes strong communication and teamwork, with duties spanning from equipment support to customer interaction and basic administrative tasks. A high school diploma or GED plus relevant experience is required.

Qualifications

• High school diploma or GED with at least 1 year of relevant work experience.
• Basic computer skills; familiarity with MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Responsibilities

• Operate high-volume print/copy machines with quality and efficiency.
• Troubleshoot equipment and escalate technical issues promptly.
• Deliver excellent customer service; coordinate service calls and manage job requests.
• Maintain records, manage inventory, and calculate charges for services rendered.
• Collaborate with team to ensure smooth delivery of jobs and support building functions.
• Assist with meeting room setups, light maintenance, and reception duties as needed.
• Uphold safety standards and follow protocols when handling equipment.

Skills

MS Office Suite

Basic computer skills

Strong communication skills

Education

High school diploma or GED

Some College

Tools

MS Office

Job description

Ricoh USA, Inc. is hiring a Senior On-Site Service Specialist in Hartford, CT. You will perform maintenance, troubleshoot issues, and provide reception services to ensure seamless service delivery in a high-volume environment.

The role emphasizes strong communication and teamwork, with duties spanning from equipment support to customer interaction and basic administrative tasks. A high school diploma or GED plus relevant experience is required.